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HSphere User FAQ at M8 Solutions Quick answers to HSphere hosting Questions
HSphere Hosting FAQ
Web Hosting packages include HSphere CP, Site Studio SiteBuilder and Urchin Statistics*
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Table of Contents
- 1. General Questions
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- 2. Web
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- 3. Mail
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- 4. Domain Name
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- 5. FTP
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- 6. Troubleshooting
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1. General Questions
- 1.1. What is the
difference between Unix accounts and Windows
accounts?
- Unix provides secure and reliable environment perfect
for most of the hosting needs, but sometimes you want to
take advantage of some Windows applications such as MS
Access, ASP scripting. For that you might want to use
NT.
- 1.2. How do I change my
billing information?
- Go to
Billing->Billing Info menu, and
click the Change Billing Info button.
- 1.3. How do I change my
contact information?
- Go to
Acct. Preferences->Contact Info
and edit your contact information.
- 1.4. I forgot my Miva
password, what should I do?
- There is no way to retrieve this password, you will have
to re-install Miva.
Warning: All
the data in the Miva will be lost, including Products,
Orders and other settings.
- 1.5. Can I accept credit
card on my site? Will it be secure?
- Yes, H-Sphere supports secure transaction protocol, such
as SSL.
- 1.6. What is
SSL?
- The SSL security protocol provides data encryption,
server authentication, message integrity, and optional
client authentication for a TCP/IP connection. Because SSL
is built into all major browsers and web servers, simply
installing a digital certificate turns on their SSL
capabilities.
- 1.7. I lost my password,
what should I do?
- Go to the control panel site. Click on the link "forgot
your password" right under the login box, and follow the
instructions.
- 1.8. What happens if I
exceed my data transfer limit?
- Any data transfer in excess of plan threshold will be
charged at the end of the billing period.
- 1.9. Can I purchase
additional disk space?
- Additional disk space can be purchased through
H-Sphere.
- 1.10. What happens if I
purchase additional products in the middle of the
month?
- Any additional resource purchases will be pro-rated
accordingly. The charge will be calculated based on the date
when the resource was purchase to the end of the billing
cycle.
- 1.11. How do I open my
SiteStudio?
- You need to log into your control panel first, then
click the SiteStudio icon.
2. Web
- 2.1. How do I disable directory
listings?
- To disable directory listing (directory Indexes):
- Log into your control panel.
- Click the Web Options link.
- In the Settings field select Disabled
for the Indexes setting.
- Click Submit.
- Click the Apply link to restart Apache with the
new settings.
3. Mail
- 3.1. I have difficulties in retrieving
mail using Netscape. I can't log into my mail account
because the account user name now takes the form of the full
e-mail address.
- Write mail server login name in the Netscape preferences
with the % character instead of the @ sign, e.g. login:
username%domain.com
- 3.2. How do I pop in to pick up my
virtual domain email?
- Virtual domain users need to use the following format
for thier user name when popping in:
user%virtual_domain_name
Eudora might require the following syntax: user%virtual_domain_name@pophost
Microsoft clients may take the following syntax: user@virtual_domain
If you don't include the %virtual_domain_name,
vpopmail will assume it is either a /etc/passwd user or a
vpop user in ~vpopmail/users or configured with "default
domain".
- 3.3. I can't send mail with Outlook
Express. I get a rcpthosts error.
- Before you can send email using your smtp server you
need to set up outlook express to download email from the
same mail server using POP3. When the POP3 box is checked,
you can send emails within the next 15-30 minutes.
- 3.4. How do I get FormMail
working?
- It's a perl script. You need to add .pl as extention for
CGI. You can find it on the web options page.
4. Domain Name
- 4.1. What is a domain
name?
- Domain names are the familiar, easy to remember names
for computers on the Internet (such as internic.net). They
correspond to a series of numbers (called Internet Protocol
numbers) that serve as routing addresses on the Internet.
Domain names are used generally as a convenient way of
locating information and reaching others on the
Internet.
- 4.2. What does "register a
domain name" mean?
- The Internet domain name system (DNS) consists of a
directory, organized hierarchically, of all the domain names
and their corresponding computers registered to particular
companies and persons using the Internet. When you register
a domain name, it will be associated with the computer on
the Internet you designate during the period the
registration is in effect.
- 4.3. How can I get a domain
name in .com, .net or .org?
- H-Sphere provides an easy way to register .com, .net or
.org domains.
- 4.4. What is involved in
registering a domain name in .com, .net or .org?
- To register a domain name, you will be asked to provide
the registrar you select with the various contact and
technical information that makes up the registration.
H-Sphere will guide you through the process, and will make
it extremely easy. H-Sphere will automatically contact the
registrar, who will then keep records of the contact
information and submit the technical information to a
central directory known as the "registry." This registry
provides other computers on the Internet the information
necessary to send you e-mail or to find your web site. You
will also be required to enter a registration contract with
the registrar, which sets forth the terms under which your
registration is accepted and will be maintained.
- 4.5. Will my name and contact
information be publicly available?
- Yes. Information about who is responsible for domain
names is publicly available to allow rapid resolution of
technical problems and to permit enforcement of consumer
protection, trademark, and other laws. The registrar will
make this information available to the public on a "Whois"
site.
- 4.6. How long does a domain
name registration last? Can it be renewed?
- H-Sphere provides you with the ability to register and
renew the domain registrations in one-year increments, with
a total registration period limit of ten years.
- 4.7. How much does a domain
name registration name cost?
- The prices vary depending on the plan you select.
- 4.8. How long does it take to
register or transfer a domain name?
- It will take you just a few minutes to register a
domain, but it might not be available on the Internet for up
to 48 hours. This is due to the fact that Internet DNS
databases are updated only once a day, causing the
delay.
- 4.9. Someone else has
registered by company's name as a .com domain name. What is
the process for resolving my complaint?
- All ICANN-accredited registrars follow a uniform dispute
resolution policy. Under that policy, disputes over
entitlement to a domain-name registration are ordinarily
resolved by court litigation between the parties claiming
rights to the registration. Once the court rules who is
entitled to the registration, the registrar will implement
that ruling. In disputes arising from registrations
allegedly made abusively (such as "cybersquatting" and
cyberpiracy"), the uniform policy provides an expedited
administrative procedure to allow the dispute to be resolved
without the cost and delays often encountered in court
litigation. In these cases, you can invoke the
administrative procedure by filing a complaint with one of
the dispute-resolution service providers listed at
http://www.icann.org/udrp/approved-providers.htm. For more
details on the uniform dispute resolution policy, see
http://www.icann.org/udrp/udrp.htm.
- 4.10. What are the rules for
registration of .net and .org names?
- They are the same as for .com. Traditionally, however,
names in .net have been used by organizations involved in
Internet infrastructure activities and .org is frequently
used by not-for-profit organizations.
- 4.11. Are .com, .net, and
.org domain names available for registration on a global
basis?
- Yes. The .com, .net, and .org domains are available for
registration by Internet users across the globe.
ICANN-accredited domain name registrars are also located in
various countries around the world. To view the InterNIC
list of domain name registrars by country, click here.
- 4.12. I've seen domain names
ending with two-letter combinations, like .uk. What are the
rules for registering in these domains?
- Two letter domains, such as .uk, .de and .jp (for
example), are called country code top level domains (ccTLDs)
and correspond to a country, territory, or other geographic
location. The rules and policies for registering domain
names in the ccTLDs vary significantly and some are reserved
for use by citizens of the corresponding country. You should
check with the registrar offering ccTLD registration
services regarding the specific terms and conditions for
registration. H-Sphere supports hosting of such
domains.
- 4.13. What is a stopgap
domain?
- A stopgap domain allows to create hosting if you don`t
have any domain name. If you register with a stopgap domain,
you will get a domain name like
"loginname.u1.your-base-domain". You can create your own
web-site and access it with either the IP (if the IP is
dedicated) or the above domain name. This kind of domain
doesn`t have any registration records in the DNS.
5. FTP
- 5.1. Anonymous FTP users don't see the
content of my directory.
- Anonymous FTP users can't enter your root directory.
They can enter only the directory you dedicated for
anonymous ftp users.
- 5.2. How come my virtual FTP users can
browse my root directory?
- Your virtual FTP users can have access to more than one
virtual FTP directory, so you need to allow them to enter
the root dir. You can use FTP subaccounts to restrict their
access to only one directory.
6. Troubleshooting
- 6.1. When I'm trying to
connect to my account using FTP, the system doesn't respond
for some time and then logs out with an error.
- Use FTP active mode (disable passive). It is in your
computer's FTP configuration.
- 6.2. I am getting errors
with FrontPage.
- Try switching it off and back on.
- 6.3. My webalizer doesn't
work. What's the problem?
- One possible reason can be that you are approaching your
disk quota. Webalizer needs at least 2 MB unused disk space
to function properly.
- 6.4. The online file browser
shows the zips as compressed files and offers to decompress
them, but fails to do it.
- WebShell can decompress only those files that are
located inside the /usr/local/bin directory. If it's not
there, just create a link.
- 6.5. I get "Failed to add
new resource over the hard credit" message when I'm trying
to create a new resource.
- This means you have reached your Credit Limit. For
example, you've used all your money on your balance if you
pay by check, or your credit card expired/was broken and
failed to be charged. In this case you'll still be able to
run your hosting account (with recurrent and extra usage
payment accrued), but you won't be able to create any new
resource (neither paid nor free).
- 6.6. ASP is not working,
however the button next to this resource on the Domain Web
Service page is set to ON.
- Check if the *.asp files are not included into SSI
section. It's a common mistake. If you set the *.asp files
to be lauched via SSI library, set ASP to OFF, delete the
*.asp extension from SSI list and then set ASP to ON
again.
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