What is CRM?

CRM - Customer Relationship Management solutions are a technology which allow companies to interact with hundreds and thousands of clients in the same manner which we could fifty years ago. By that we refer to the relationship the local grocer, or restaurateur had with his/her clients - a personal one to one relationship - where he/she remembers your name, your likes and dislikes and in the same analogy, when you'll need to buy new groceries.

The process is designed to help sales managers, anticipate and support the future needs of customers while allowing the organization to build a marketing strategy using up to date information about their customers, sales channels and pipeline and current customer facing issues. Through its web based interface it allows geographically dispersed sales and marketing teams to manage the customer experience and interaction by tracking contacts, accounts, sales opportunities, activities, notes, tasks and more.

SugarCRM Team Access

Newly Released SugarCRM 5.5 Community Edition (CE) evolves beyond a stand-alone contact management tool. Connect your entire team and provide shared access to critical customer information.

Team members can access SugarCRM from any Internet-Connected computer, instantly connecting them to the rest of your sales and marketing team.

SugarCRM Team Collaboration

SugarCRM is a great way for sales teams to easily collaborate and manage sales opportunities and customer relationships.

With an intuitive interface and complete set of functions, it allows for a shared view of Accounts, Contacts, Opportunities, Activities and Reporting Tools.

SugarCRM also features, meeting scheduler as well as call and email tracking.