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Setup and Support
Support Services | eCommerce 1 | eCommerce 2 | eCommerce 3 |
Installation | Yes | Yes | Yes |
Environment Setup (DB/SSL) | Yes | Yes | Yes |
Bug Detection | Per Incident** | Yes | Yes |
Trouble Shooting | Per Incident** | Yes | Yes |
Basic Customization | Yes | Yes | Yes |
Basic Module Additions | Per Incident** | Per Incident** | Yes |
How To Support | osCommerce | osCommerce | All Applications*** |
Telephone Training | No | Yes | Yes |
Online Support | 24*7 | 24*7 | 24*7 |
Phone Support | No | 9am-5pm EST | 9am-Midnight EST |
Response Guarantee | 24 hour | 8 Hour | 2 Hour |
DB Import | DB Import Fee | DB Import Fee | Yes |
Shop Branding | Fee | Yes | Yes |
* Online support available for setup
** $39.99 per incident fee applies - Incident fees may vary depending on size of problem/project
*** Only includes applications supported by M8 Solutions
